☎ Phone: 031 701 1440 | ► Fax: 031 701 1660 | ✉ Email: info@ecit.co.za

I.T Audit

An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization's goals or objectives. These reviews may be performed in conjunction with a financial statement audit, internal audit, or other form of attestation engagement.

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  • Network Review
  • Budget Review
  • Plan and Optimize
  • Cut Cost

I.T Support Services

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services.

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  • Client & Server Support & Maintenance
  • Remote Support
  • Email Support
  • Backups

SLA ( Service Licence Agreements )

A service-level agreement (SLA) is a part of a service contract where a service is formally defined. Particular aspects of the service - scope, quality, responsibilities - are agreed between the service provider and the service user. A common feature of an SLA is a contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

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  • Monthly Cleanup
  • On site Technicians
  • Telephonic Support
  • Remote Support

Database Design & Development

East Coast IT prides itself on being an Organisation with qualified personal fluent in software development and support. We have a reputation of being a company full of ideas and innovation. We build custom made business solutions pertaining to the exact needs of our clients' business needs. This is because we believe that a business needs tailor made software solutions to enhance productivity and profit. Development languages such as C#.net, VB.net, HTML, JavaScript, JAVA, JQuery, CSS as well as Oracle and SQL Databases are used to enhance the systems look, feel and functionality.

Web Design:

East Coast IT provides a single page simplistic HTML website to all of its SLA customers at no extra charge. The hosting of this website is for the customers account. We also provide a web design service to any company or person who may require it on a once off basis.

Software:

East Coast IT is a registered Microsoft Software Reseller. We get software direct from Microsoft and pass the saving onto our customer base. We also do customized software development.

East Coast IT will assess your current licensing usage and requirements and quote you on getting your software licensing up to date.
  • Database Design
  • Web Design
  • Hosting
  • Support

Networking Infrastructure

East Coast IT is a registered MWEB reseller. We supply connectivity to all our customers in line with MWEB’s standards. This ranges from simplistic dial up accounts to complicated Diginet VPNs. East Coast IT has qualified networking staff to install networks at reduced cost to all our customers.

  • Wired Networks
  • Wireless Networks
  • HotSpots
  • Routers
  • Networking Monitoring

Optimisation and Consulting:

East Coast IT will provide, where requested, a detailed disaster recovery plan for our customers. This will provide peace of mind, increase productivity and reduce downtime.

  • IT Project Management
  • Service review and escalation
  • Cost, procurement and budget management
  • Asset and software licence management
  • Security and risk management